简介
The outpatient office of Yunnan Provincial Hospital of Traditional Chinese Medicine is a functional department of the hospital's section-level establishment (working in conjunction with the famous medical museum)，Implement a team，Management system and operation mechanism of the two brands)，On behalf of the hospital to carry out the overall management of the entire outpatient work;Among them, direct leadership and management of famous medical museums and hospital outpatient clinics (including medical guidance, triage, etc.);Perform the functions of coordination, inspection, supervision and management for the outpatient work of various departments in the hospital and the work of various community outpatient points。
Main job responsibilities
1. Under the leadership of the president and vice president in charge of business, I am responsible for the overall management of the outpatient department and famous medical museum。
2. Check and urge the implementation of outpatient work duties of each department, strengthen information feedback, and improve service quality。
3. Do a good job in the environmental management and order management of outpatient clinics and famous medical museums to achieve a clean, comfortable, safe and orderly environment。
4, in-depth investigation of the department to understand the implementation of outpatient work, found problems in time to analyze and solve;Timely report work to the president and vice president of business, and propose improvement measures。
5, strengthen the construction of medical ethics, assist the relevant departments to do a good job of outpatient satisfaction survey, analysis, put forward measures to improve the work, improve the level of service。
6, seriously receive the general complaints of outpatients, according to the system to deal with the corresponding work。Major complaints are promptly reported to the hospital Dispute office。
7. Do a good job in the coordination, inspection, supervision and management of community outpatient clinics in the hospital。
8, strengthen the outpatient publicity work, further expand the outpatient service function, and fully show the convenience and economy of outpatient service。
Service purpose
Perform one's duties with due diligence
Equal patient initiative enthusiasm
Unity and cooperation civility
Medical guidance work excellence
Pre-screening triage protective forwarding
Tour of the clinic service specialist
Handle disputes seriously
Do a good job of ensuring services in place
Public letter of commitment
According to the requirements of the Sanhaoyi Satisfaction Activity and the State Administration of Traditional Chinese Medicine's Notice on Widely Carrying out Public Commitment Activities in various types of Traditional Chinese Medicine Hospitals at all levels, the outpatient Office formulated a commitment letter to carry out social service activities, and invited people from all walks of life to supervise:
1. Coordinate with each department in time and urge each outpatient room to open on time。
2, outpatient office staff should be polite to receive treatment, civilized people, warm service, friendly attitude, do not recommend, scold, difficult patients。
3. The medical guides at the outpatient service desk will be on duty at 7:30 am every day, and do a good job in guiding patients in the lobby and answering patients' questions。Arrange personnel on duty at noon to achieve uninterrupted service。
4, the outpatient service desk on Saturday, Sunday and national holidays to arrange staff on duty for patients, the implementation of uninterrupted service throughout the year。
5, convenient outpatient doctors to open on time, according to the patient's condition, standardized prescription, reasonable inspection, no prescription, no human side, do not do unnecessary inspection;Refuse to receive commission for prescribing drugs, instrument examinations, laboratory examinations and other medical examinations。
6. Refuse to accept "red envelopes" and items from patients and their relatives and friends。If the money and goods donated by the patient are difficult to refuse at the time, they shall be handed over to the quality supervision and examination room of the hospital within 24 hours, and the quality supervision and examination room shall cooperate with the relevant departments to return the patient himself or his family。
Person in charge: Guo Yanping Director Liu Jia Head nurse
Address: Room 211, second floor, Outpatient complex building
电话：087163620625
邮编：650021